Managed IT Services

Delegate your IT infrastructure needs to Signet as trusted partners. Whether you require full support or selective management, we seamlessly integrate with your team to deliver tailored IT solutions, ensuring your business remains secure, efficient, and focused on growth

Help Desk & Technical Support

Our reliable help desk offers 24/7 technical support, quickly resolving issues and ensuring minimal downtime, so your team can stay productive and focused on business priorities

Monitoring, Remediation, & Automation

We continuously monitor your systems 24/7, proactively address issues, and automate routine tasks, improving efficiency, reducing downtime, and allowing your team to focus on strategic goals

Cloud Services & Management

Our tailored cloud and hybrid solutions offer scalability, flexibility, and cost-efficiency. We help you seamlessly migrate, manage, and optimise your infrastructure for maximum performance and business growth

Network & Infrastructure Management

We ensure your network runs efficiently and securely with 24/7 monitoring, proactive maintenance, and quick issue resolution, allowing you to focus on growing your business without disruption

Data Backup & Disaster Recovery

We provide secure data backup and disaster recovery solutions to protect your business from data loss, ensuring fast recovery and minimal disruption in case of unexpected events

Cybersecurity & Threat Management

Protect your business from cyber threats with advanced security solutions, continuous monitoring, and rapid response, ensuring data security and compliance with industry regulations like GDPR, POPIA & HIPAA

Our Managed IT Service takes full ownership of your IT, enabling you to concentrate on what matters most — your business

We combine strategic oversight with a hands-on approach to deliver tailored IT solutions that evolve with your business. Our expert team works closely with you to understand your goals, ensuring every decision supports long-term growth. With proactive support, robust security, and clear communication, we become an extension of your team — committed to your success at every stage

How do we do that?

We take a structured, collaborative approach — analysing your current environment, recommending tailored solutions, implementing with precision, and continuously maintaining and evolving your IT to align with your business goals

Analyse

Recommend

Implement

Maintain

Evolve

Get in touch

Book your free online consultation or call us to discuss how we can support and partner with you

Email us

hello@jellotest.site

Email support

helpdesk@jellotest.site

Call us

Client portal

Help Desk & Technical Support

Our Help Desk is more than just a support line — it’s a strategic extension of your team.

Staffed by experienced technicians, we provide round-the-clock support to resolve issues swiftly and proactively.

We don’t just fix problems; we identify root causes, reduce recurring issues, and optimise system performance.

Whether it’s day-to-day queries or critical incidents, our responsive support helps maintain business continuity and user satisfaction.

Key benefits

  • 24/7 expert support, driven by clear SLAs and delivered by experienced technicians who understand your systems and business needs
  • Swift issue resolution to keep your team productive and your operations running smoothly
  • Proactive problem-solving that identifies and addresses underlying causes, not just symptoms
  • Clear communication and friendly service, ensuring users feel supported at every step
  • Ongoing system insights and recommendations to improve performance and reduce future disruption

Monitoring, Remediation, & Automation

We take a hands-on approach to system health by monitoring your infrastructure around the clock. Our tools detect and address issues in real-time — often before they impact your users.

From automated patching to intelligent alerting and remediation, we keep your systems stable and secure.

By automating repetitive tasks, we not only improve response times but free your team from operational noise, so they can focus on higher-value work.

  • 24/7 real-time monitoring for immediate detection of anomalies and threats
  • Automated remediation that resolves common issues without human intervention
  • Reduced downtime through rapid response and proactive intervention
  • Efficient patching and updates scheduled with minimal business disruption
  • Custom automation workflows tailored to your environment and goals

Cloud Services & Management

Our cloud services are designed to meet you where you are — whether you’re starting your journey, expanding a hybrid setup, or optimising a mature environment.

We assess your needs and tailor solutions that align with your business objectives, ensuring seamless migration, reliable management, and ongoing optimisation.

With a focus on performance, security, and cost control, we help you unlock the full potential of cloud technology while keeping your infrastructure agile and resilient.

  • Seamless cloud and hybrid migrations with minimal disruption
  • Ongoing optimisation for performance, security, and cost-efficiency
  • Scalable infrastructure that grows with your business
  • Expert management across public, private, and hybrid environments
  • Secure and compliant cloud frameworks built around your industry needs

Network & Infrastructure Management

A stable, secure network is the backbone of your business — and we make sure it stays that way. Our team monitors your infrastructure 24/7, addressing issues before they escalate and performing proactive maintenance to ensure peak performance.

From firewalls and switches to Wi-Fi and cabling, we manage every layer of your network environment.

By keeping your systems running smoothly and securely, we reduce risk, prevent downtime, and support your business as it grows.

  • 24/7 infrastructure monitoring for continuous performance and uptime
  • Proactive maintenance to prevent issues before they arise
  • Fast fault resolution to minimise disruption and restore service quickly
  • Full network stack management, including LAN, WAN, Wi-Fi, and devices
  • Secure configurations and updates to protect against vulnerabilities

Data Backup & Disaster Recovery

Data is one of your most valuable assets — and we ensure it’s always protected, securely stored, and fully recoverable.

Our backup and disaster recovery solutions are designed for speed, resilience, and regulatory compliance.

We implement automated, encrypted backups and regularly test recovery procedures to ensure business continuity. Whether it’s accidental deletion, cyberattack, or system failure, we’ll restore your data quickly with minimal disruption.

Our solutions are tailored to meet industry-specific requirements and align with local regulations, helping your business remain compliant and protected at all times.

  • Automated, encrypted backups to ensure data integrity and security
  • Rapid recovery times to minimise downtime and loss
  • Regular testing and validation of recovery processes
  • Protection against cyber threats, hardware failure, and human error
  • Flexible cloud and on-premise recovery options tailored to your setup

Cybersecurity & Threat Management

Cyber threats evolve daily — and so do our defences.

We deliver a comprehensive cybersecurity framework that includes advanced threat detection, continuous monitoring, and rapid incident response to keep your business safe.

From endpoint protection to firewalls and phishing prevention, we secure every layer of your IT environment.

Our solutions are built with compliance in mind, helping you meet the requirements of industry regulations and best practice.

With us, your data is protected, your risks are reduced, and your business is equipped to face the ever-changing threat landscape.

Key benefits include:

  • Advanced threat detection to identify and block malicious activity in real-time
  • 24/7 security monitoring to protect your systems around the clock
  • Rapid incident response to contain and resolve threats before they cause harm
  • Layered security approach, covering endpoints, networks, email, and cloud environments
  • Compliance-ready solutions aligned with GDPR, POPIA, HIPAA, and other industry regulation